Your satisfaction matters to us
Returns
How to return a product?
We want your shopping experience with us to be completely satisfying. That's why we offer a flexible returns policy.
Return conditions:
• Products can be returned within 14 days of receipt
• Product must be in original condition, unworn and without signs of use
• All original packaging and tags must be included
• Return shipping costs are covered by the buyer
Return process:
1. Contact us at ciao@colloitaliano.com
2. Send us photos of the product (for quality control)
3. You will receive instructions and a return label
4. Send the product via free courier
5. After receiving and inspecting the product, we will refund your money within 7 business days
If you have any questions or issues, please don't hesitate to contact our support team.